Show, Don’t Tell
Very few employees want to provide poor service; most of the time they just don’t realize they’re doing it.
Sure, you could tell them to improve.
Or you could make a real difference by showing them the direct and real-world consequences of their behavior on real customers.
Once they see real customers talking about them and how they make customers feel, your employees will understand why training is important and finally embrace feedback and training initiatives.
After watching the video, your employees will know what behaviors to employ and avoid, and –most importantly – they will have a clear understanding of why these behaviors are so important.
Get’em on Board
Training managers love this tool because employees finally “get it.” They finally understand that every word and action can send either positive or negative messages, and these have a huge impact on overall customer impressions of your business.
After the video, employees understand that service tips from management are not arbitrary, but well-reasoned and studied advice on how to best satisfy customers.
And suddenly, everyone is on the same page when it comes to pleasing customers.