[editor’s note: We are NOT trying to pick on Domino’s. But one of our regular readers recently sent along an anecdote that we just have to share. Also, we’ve talked a lot about good and bad apologies on our site, and this is a great hybrid- a good apology that happened to create more customer consternation. Thanks for sharing, HA.]
I subscribe to your blog in my RSS feed reader and enjoy your observations about good and bad customer service.
For the recent one on Domino's I could relate to that customer's indifference. We're just used to mediocre customer service in modern America, but you're right that it could be so much better than it is.
And that post reminded me about my own experience with Domino's. About a year ago, I ordered a pizza from them, gave them my phone number as a matter of course, and soon enough, I started getting robocalls from them.
My number's on the Do Not Call registry, so I was annoyed, but apparently, the rules allow you to get calls from companies that you've done business with recently.
I called Domino’s to complain and to get my number off their robocall list, and I got a free pizza coupon out of it.
Later on, I called in to redeem my coupon, left my phone number as a matter of course, and soon enough... you guessed it. RING!