Reader Review: IHOP
The Magnetic Group | June 1, 2010 [editor’s note: one of our regular readers sent us this wonderful review of a recent IHOP experience. Thanks so much to Ch & BO for sharing!]
Our 7-year-old suggested we go to IHOP Thursday night. We ordered brinners (we all had breakfast for dinner), talked for a while, and completed all the games on the kid's menu.
After a while, our son started grousing that it was taking a long time, and he noticed that patrons seated after us were being served before us. (He's going to make a fine Mystery Shopper one day!!)
About that time, our server came by to say there was a mix-up in the kitchen, that our meals would be right, and that she was going to ask a manager to stop by the table in a few minutes.
With sincere apologies, she did everything she could to make sure we were comfortable.
Our meals arrived and about halfway through them, the manager came by and jokingly introduced himself as having just been flown in from "corporate damage control department."
He apologized for the unacceptable delay and explained that the kitchen had made a timing mistake and become overwhelmed by a sudden rush of patrons.
Most importantly, he presented facts, not excuses. He expressed sympathy that we had to wait too long.
- And he took care of a substantial part of our meal!!!
All this without any complaint from our table – that’s just how they take care of customers. We’ll definitely be back!
As The Magnetic Group would say…This visit: 4 Magnets
Reader Comments (1)
That's a well-managed IHOP to be so proactive. I have been to some that are like that, and others that could care less, the latter most expecially in areas with a high number of customers who are tourists.