The desk associate at the Louisville Science Center could have just handed us our IMAX tickets and said, “Have a nice day.”
He could have ignored the fact that the movie was seconds from starting and that we were 3 floors away from the entrance.
He could have thought, “It’s not my problem they’re running late.”
He could have done the bare minimum (just hand us our tickets), and went about his day.
Instead, he proactively called a co-worker at the IMAX theater and informed her that there were two more viewers on their way up. He even called us “guests.”
He never told us he was doing this. If I hadn’t overheard his conversation, I never even would have known.
He just did it.
When you start going above and beyond out of habit, you know you’re offering outstanding customer service, and it's clear that this organization has created a culture dedicated to making customers smile.
This experience: 5 Magnets