Ever wish you could clone your 15 best employees?
Stop wishing. There is an effective way to increase your number of awesome service providers, and it doesn’t involve DNA at all.
Check out this great read about encouraging better customer service.
The author makes some outstanding points, but our favorite is #3 (“Champion Your Customer Champions”), as it perfectly mirrors our training philosophy:
“Who creates the best reaction from your customers in your business? Work out what they do, how they do it, what they say and how they say it! Replicate it! Get others to learn from them.”
That’s our training philosophy in a nutshell. Our typical process:
- Evaluate your staff’s performance using our in-house assessment tools
- Interview your customers to get their insights
- Identify your best people and what they do that makes them the best
- Train your staff on these best practices, using your best performers as live examples
Not only does this process improve training tremendously, but it’s a huge boost for morale, as employees LOVE being recognized for excellence.