Service Review: Baxter Avenue Theatres

It was a Tuesday night when a friend and I decided to visit Baxter Avenue Theatres to catch “Up in the Air.”

When we announced our movie and time selection, the attendant simply looked up, stared blankly, and declared, “The projector is broken. You’ll have to see something else.”

We were a bit taken aback and thought he might be kidding. He must have noticed our confusion, so he elaborated, “What else do you want to see?”

No apology, no smile, and definitely no expression of regret.

We were frustrated that our movie wasn’t playing, but even worse was the attendant’s complete lack of concern.

Now, attendants probably have no impact at all on what movie theatres people choose, and I know I’ll return to Baxter Theatre.

But the lack of a simple, “I’m sorry,” definitely left a bad impression.

Already upset, we opted to see “It’s Complicated.” We thought the experience couldn’t get worse, but it did. Good thing I’m not a movie critic…

This visit: 1 Magnet