Service Review: Sol Aztecas on Bardstown Rd.

After Friday’s experience at Sol Aztecas on Fourth Street, I had to see if the service we received would be the same at another location. Besides, when have I ever turned down the opportunity to dine on Mexican food? So the next day, a friend of mine and I headed out to the Bardstown Road location.

First Impressions

The first moments of any customer experience can set the tone for the entire experience. Unlike the day before, this visit started on a great note.

Upon walking in the restaurant, a sign pointed us directly to the hostess stand at the left of the entrance. There was no confusion as to where we should stand once entering the restaurant. We were greeted immediately by the hostess with a big smile and asked how many were in our party. She grabbed menus and led us to a table.

At the Table

Our server cheerfully greeted us as soon as we were seated. After taking our drink order, he didn’t just ask if we wanted an appetizer: he specifically recommended both the queso and the guacamole dips. I couldn’t resist the guacamole and gave into temptation (which was a great choice by the way!).

Our order was taken promptly, and the server checked back a couple of times to see if we needed anything and to ask how the food was. Drink refills were brought before the glasses were empty.

Our meal and service was flawless. The food tasted great and we were never left needing anything.

After paying the bill, our server brought the receipt and exclaimed, “Thanks, amigos!” I thought this was a pleasant and friendly parting acknowledgement.

A Casual Vibe

Not only did I notice an overall difference in service, but the atmosphere gave off a very positive and relaxed vibe.

The bright color schemes from the painted walls, decorations, and pictures set a friendly and welcoming tone. I noticed that the lighting was dimmer and the music softer than at Fourth Street.

The staff also seemed much more relaxed. They were dressed in blue jeans and solid polo shirts of various bright colors, unlike the solid black uniforms of the Fourth Street staff.

I could definitely see myself enjoying a nice meal with my family at this location.

Conclusion

Providing excellent customer service is a priority to the staff at Sol Aztecas on Bardstown Road. From my first steps in the door to receiving the bill, I noticed little room for improvement.

We were acknowledged immediately, all of our needs were met, the food was great, and the staff always communicated with us in a friendly manner.

I eat here often, and I’ll definitely be returning soon!

Until next time, Adios!                                 

This Visit: Four Magnets

Comments

[Melissa Packwood]

One of our favoite family restaurants!M